Telephone Answering for Tradespeople: What Information Should You Capture from Every Enquiry?
For tradespeople, a busy working day rarely involves sitting at a desk waiting for the telephone to ring. Whether you are completing an installation, carrying out repairs, visiting customers or travelling between jobs, your attention needs to remain on the work in front of you. However, while you are concentrating on delivering a professional service, […]
Message Taking or Call Transfer: Which Does Your Business Need?
Every telephone call your business receives represents an opportunity to build relationships, provide excellent customer service and potentially secure new business. However, when you are managing a busy working day, answering every call personally is not always practical. Meetings, client appointments and important tasks can make it difficult to remain available whenever the telephone rings. […]
Setting Up a Telephone Answering Service: What to Put in Your Call-Handling Brief
Every telephone call to your business is an opportunity to make a positive impression. Whether someone is enquiring about your services for the first time, following up on an existing conversation or looking for assistance, the way their call is handled can influence how they feel about your company. At Answer My Phone, we understand […]