Want to discuss our services? Give us a call today
Want to discuss our services? Give us a call today
Answer My Phone started way back in 2005. And since then, we’ve served 1000’s of happy customers & answered many thousands of calls (one day, we’ll add them all up!).
We started life as an outbound calling company, making sales appointments for our clients. And we were staggered by the sheer number of businesses who just weren’t answering the phone.
You might be sceptical when we say we’re passionate about telephone answering. But it’s more than that. We’re passionate about customer service. You know how it feels – when you need that problem solving right now & you don’t get the support you need. When you take the time & effort to call a business & you can tell the person on the end of the line is distracted & couldn’t care less. Or worse, when you get voicemail & they never bother to call you back.
It’s rubbish! Does it leave you feeling great about that company – feeling like a valued customer & wanting to give them your money? No!
We’re on a mission. We want to change expectations of customer service in the UK. We want to set the standard – ‘this is how it should be done’.
Our clients are all business owners. And we want to empower our clients to grow. So you never miss a sale, keep your clients longer AND have more time & energy to build your business, when you’re not being interrupted by the phone all day long.
Instead, all your callers are served by our lovely, friendly & professional team, here in Cardiff. We answer your calls sounding exactly like you. It’s seamless & your customers, suppliers & prospects will never know we’re not part of your in-house team.
Click below or call our team now on 02920 695999.
Jack Wright2024-11-24Trustindex verifies that the original source of the review is Google. Since partnering with AMP at the start of 2024, they have been an integral part of our letting agency's growth. We’ve built a fantastic working relationship with their entire team, who feel like an extension of our own as our business has grown. Without AMP, we wouldn’t have achieved the level of success we’ve seen over the past 6–9 months. The whole team is incredibly friendly, and 9 times out of 10, they answer the phone in less than 3 rings, which adds a lot of value to our customer service. They are so much more than just a 'phone answering company', and they have really become part of our business. That, to me, is the biggest compliment I can give. Partnering with AMP has been one of the best business decisions I’ve made, and we’re excited to continue this partnership for years to come. Steve Morgan2024-11-20Trustindex verifies that the original source of the review is Google. I've been using AnswerMyPhone.biz for my business for over 10 years - and even before that, when I was an employee at another company that used them as well. Delyth, Adrian and the team are great. Highly recommended. Paul david2024-11-19Trustindex verifies that the original source of the review is Google. I’ve been using amp services for a few months now and they are very professional. A five star team that any business would benefit from. Thanks guys :) CAV Glazing2024-11-19Trustindex verifies that the original source of the review is Google. We've been working with Answer My Phone (AMP) for around 5 years now, after a 2 week free trial we are pleased we didn't turn down! Delyth, Adrian, Tanya and the rest of the amazing team at AMP are part of our business family now, and we couldn't see the future of our company without them involved. Thanks to them talking to our incoming callers, we don't miss leads, and they even book customers into our showroom for us. Thanks to them making our outbound calls, we make more sales and avoid the stress of having to use the telephone ourselves - there are some calls that nobody likes to make, so WE don't - AMP do! The cost per month is nothing compared to the value the service brings and, just imagine, having somebody sat in your office for 40 hours per week to take/make calls would cost you a small fortune, plus they'd drink all of your coffee. AMP have never drank our coffee. Bonus. Andy Garland2024-04-11Trustindex verifies that the original source of the review is Google. Right from the beginning, they demonstrated a remarkable level of attentiveness to my specific requirements. What truly sets them apart is that they provided a free trial without any pushy sales pitch, allowing me to experience their service firsthand. I must mention Delyth, who went above and beyond with her professionalism and dedication. I am immensely grateful for her time and expertise. Without a doubt, I would wholeheartedly recommend this call answering service to anyone seeking a reliable and customer-centric solution. They have exceeded my expectations in every way! Oh, and there's chocolate too, thank you! Steve Marks2023-06-11Trustindex verifies that the original source of the review is Google. Great people Andrew Micklewright2023-06-08Trustindex verifies that the original source of the review is Google. I’ve been using Amp for many years and they have always delivered a top class service fully recommend to any small business! Daniel Echeverria2022-06-09Trustindex verifies that the original source of the review is Google. AMP have provided us with a premium professional service. From day one, everyone we have spoken to has been friendly and accommodating. They spent the time to get to know our business and ask all the right questions when answering our phone calls which has always led to detailed messages being passed on to us. Would highly recommend. Trichromic Partner2021-10-13Trustindex verifies that the original source of the review is Google. We've being using the services of AMP since 2017 and have no reason to move elsewhere. AMP answer the calls to our general enquires and sales department so we don't miss anything when concentrating on project and support work. The information from the callers is always promptly passed to the correct person in our company. Thanks AMP :-)
We have been using AnswerMyPhone.biz for years at Liberty and have no plans to stop now. A good, reliable service from a very friendly bunch. We have also passed their details onto a number of our clients who also feel the same way.
Gareth Morgan
Liberty Marketing
Adrian worked on a database of ours which was probably far from perfect but he managed to arrange several very useful leads that we have subsequently been able to process. He’s very thorough and professional and communicates well.
Suzi Cernoch
Standby Secretarial
I have used AnswerMyPhone.biz on several occasions as phone support on marketing campaigns we have run. The service we received was very professional and was a great help to us in developing new business
Kevin Ogden
Horizon Digital Media