We’ve all lost hours waiting for customer service departments to take our calls. But companies that don’t have the resources to even speak to their customers fall drastically short. If your customers are left on hold, unanswered, or speaking to your answering machine, you’re missing the mark. Here’s how a Southampton phone answering service can fix things for you.
Most people expect a few basics from customer service. If they want to know something, they expect advice. If they want to hire you or buy something from you, this should just happen. To do all this, they need to call you. But if you’re too busy to answer, or their calls go through to voicemail; you’ve failed them at the first hurdle.
Having your own inbound call centre is expensive. To match your customer service requirements, you may need more staff and technology, along with the space to accommodate these resources. But there are other ways to answer your calls without it costing the earth.
Using our outsourced call-handling service, you can keep your hands free to run your business. We’ll answer your calls, take messages, and assist your customers.
But you’ve worked SO hard to build your business! How do you know you can trust us?
We’ve served thousands of happy customers, over the last 15 years. We’re experts are what we do.
It couldn’t be easier to use our phone answering service. The best way to experience our service is by trying it out yourself. We offer a free two-week trial. Sign up today, and see the benefits first-hand.
Here’s a quick rundown of what you can expect from us.
Step One: We Learn
To answer your customer queries with ease and confidence, we need to know what we’re talking about. For this reason, before taking calls, we’ll start gathering facts on your business. If it’s relevant to your customers, we want to know.
We’ll collate all the information we need to answer calls on your behalf and ensure it’s accessible to our call handlers.
Step Two: You Divert
Our business answering service is completely flexible. You can get us to answer all our calls, or you can divert only those you can’t take. We can answer calls between set hours or whenever demand is highest. You set the schedule.
Step Three: We Talk
When your customers call, we answer. For every call we take, we’ll respond in a friendly and professional manner. We’ll greet customers with your business name. In fact, they will believe they’re talking to your team.
We’ll give directions, support, and take bookings. We’ll even screen your spam calls and forward any VIP callers.
Step Four: We Share
At the end of every call, we’ll text or email over any customer details. That way, you can get back to them where necessary. Your message will be accurate and prompt.
Try Our Southampton Phone Answering Service Now!
Our Southampton Phone Answering Service is simple, affordable, and flexible. Best of all, you can see how it will benefit you by trialling it free for two weeks.
Stop losing customers because you can’t take their calls. Sign up today.