Quality call handling skills are acquired and perfected through training and experience so that calls can be qualified and the next course of action decided on. Tone of voice, politeness, perception, attentiveness, attention to detail, confidence and knowledge all play important parts when dealing with calls. Customers require resolution to their queries and expert call handling can guide callers to a positive outcome as part of quality customer care.
Based in Cardiff, South Wales, we are a multi-award winning provider of call minding solutions to clients spread all over the UK. We become your hub of operations so that you can free yourself to organise your day more effectively. Since 2005, we’ve taken the pressure away from small businesses so they can increase productivity and grow. No more nuisance calls or unwanted distractions, we take care of them all for you.
Answering the phone when travelling, eating or with ambient noise in the background are big no-no’s when it comes to projecting a professional image. Worse still, only 30% of callers actually engage with an answerphone with 7 out 10 customers ending relationships because of poor customer care. It’s not so much a case of whether you can afford to outsource your call-handling – it’s more a question of whether you can afford not to.
Not unless you tell them! We employ state-of the-art software systems which recognize the caller’s number and immediately display all your company’s details on screen. We can then confidently answer in your business name using scripts as an outline without sounding robotic like many other companies. The caller will never know the difference. Details of any messages are immediately emailed to you in case you choose to act on them.
Our outbound call management services enable you to create even more time to concentrate on what’s most important during your working day. From electricians, plumbers and hairdressers over to alternative health practitioners, accountants and digital agencies – we can help you tighten the grip on how you run your business. Call overflow, helpdesk support, lead following-ups, diary management, appointment setting and event reminding are all areas in which we provide expert cover.
We offer a completely FREE 2 week trial so you can sample our industry-leading support which our clients rely on. No set-up costs, just a detailed look at how you operate so we can prepare to be the face of your business. When you are suitably impressed, you can extend the service using a rolling monthly arrangement and no contract. Easy, affordable, and with no pressure.
What they’re saying…