What Makes our Telephone Answering Service Different?

Trusting someone else to handle your calls is something not to be taken lightly so you’d be wise to be cautious.

Everything hangs on that first conversation with your company being judged from the very moment it starts.

That’s where we step in and step up!

About Answermyphone.biz

Answermyphone.biz is the brainchild of partners in life and business, Delyth Jones and Adrian Moss and has been based in Cardiff since 2005. They both shared a dream of building a call-minding service that “Businesses simply couldn’t manage without.” Co-director Delyth explains, “We set out to provide a service that would set the bar for the industry. Small businesses need to be really confident that we treat every call as the most important one. There’s no room for second chances.”

Going the Extra Mile

Many call-minding companies offer a basic name, number and message type of service with more information charged for. Answermyphone.biz steps outside of the call-script to guide the conversation to wherever the caller needs to go, and it’s all part of our core service. Most of our customers opt to try our FREE 2 Week Trial and then extend onto our no contract, monthly roll-on terms. There are no set-up costs, investment in IT or fuss as calls are diverted from your number or a number supplied by us – and we take over!

Consistency is the Key

The key to enhancing and protecting your brand is a level of service consistency that provides seamless integration into your working day. Answerphone.biz operators are trained to be at the top of their game throughout any conversation. Whether it be answering a call, taking a message, arranging an appointment, following a lead or managing your diary – we get it right. The quality of our services is up there with the very best in the industry, the difference being – we go that extra mile.

Call us now to start your FREE 2 Week Trial

02920 695 999

If our many awards and industry pedigree are not enough to tempt you then do the obvious thing, try our FREE 2 week offer. Once you’ve got used to how smooth it all works and how pleased you and your customers will be – you’ll wonder why you didn’t do it sooner!

What they’re saying…

“We love working with the team at Answer My Phone and have done for quite a few years. My little Welsh secret that has helped us so much with securing new clients and keeping existing ones happy! I’m thoroughly convinced 99% of our callers have no idea they’re NOT sat in the office with me!”

Steve Cross

Sprechen

Here’s exactly how it works:

Step 1

We get to know you. It’s exactly as if you were training a new team member – we know all the key questions to ask you & we gather all the essential information about your business. Everything gets recorded in our central system, so we have it at our fingertips to help & serve your callers, every time.

Step 2

Divert your calls to us – either all the time, or just when you need us. It’s quick & easy (we’ll do the work & walk you through the whole process).

Step 3

We answer your calls – using your business name & your chosen greeting. Exactly like you would. It’s so seamless that your customers, suppliers & prospects will never know we’re not part of your in-house team. They’ll just think you have super friendly, helpful staff! And then we help and serve your callers. We answer their questions; provide directions; support them at every step & can take bookings for you. If you have VIP callers, just let us know & we’ll patch them through to you.

Step 4

You get your messages, immediately & accurately! By text or email, as you choose. And with prices starting at just £109 per month for your first 35 calls, it’s massively more affordable than hiring a receptionist or help in-house. If you’re ready to get started with your 2-Week FREE Trial, just leave your details below & we’ll be in touch. Or to find out more, call our team on 02920 695999 now!

Get your FREE TRIAL now!

Simply leave your details below and we’ll be in touch ASAP.

    
 
 
       Posted on Google  
   
   Jack Wright 
 
 
 
 Trustindex verifies that the original source of the review is Google. Since partnering with AMP at the start of 2024, they have been an integral part of our letting agency's growth. We’ve built a fantastic working relationship with their entire team, who feel like an extension of our own as our business has grown. Without AMP, we wouldn’t have achieved the level of success we’ve seen over the past 6–9 months. The whole team is incredibly friendly, and 9 times out of 10, they answer the phone in less than 3 rings, which adds a lot of value to our customer service. They are so much more than just a 'phone answering company', and they have really become part of our business. That, to me, is the biggest compliment I can give. Partnering with AMP has been one of the best business decisions I’ve made, and we’re excited to continue this partnership for years to come.
  
 
      Posted on Google  
   
   Steve Morgan 
 
 
 
 Trustindex verifies that the original source of the review is Google. I've been using AnswerMyPhone.biz for my business for over 10 years - and even before that, when I was an employee at another company that used them as well. Delyth, Adrian and the team are great. Highly recommended.
  
 
      Posted on Google  
   
   Paul david 
 
 
 
 Trustindex verifies that the original source of the review is Google. I’ve been using amp services for a few months now and they are very professional. A five star team that any business would benefit from. Thanks guys :)
  
 
      Posted on Google  
   
   CAV Glazing 
 
 
 
 Trustindex verifies that the original source of the review is Google. We've been working with Answer My Phone (AMP) for around 5 years now, after a 2 week free trial we are pleased we didn't turn down! Delyth, Adrian, Tanya and the rest of the amazing team at AMP are part of our business family now, and we couldn't see the future of our company without them involved. Thanks to them talking to our incoming callers, we don't miss leads, and they even book customers into our showroom for us. Thanks to them making our outbound calls, we make more sales and avoid the stress of having to use the telephone ourselves - there are some calls that nobody likes to make, so WE don't - AMP do! The cost per month is nothing compared to the value the service brings and, just imagine, having somebody sat in your office for 40 hours per week to take/make calls would cost you a small fortune, plus they'd drink all of your coffee. AMP have never drank our coffee. Bonus.
  
 
      Posted on Google  
   
   Andy Garland 
 
 
 
 Trustindex verifies that the original source of the review is Google. Right from the beginning, they demonstrated a remarkable level of attentiveness to my specific requirements. What truly sets them apart is that they provided a free trial without any pushy sales pitch, allowing me to experience their service firsthand. I must mention Delyth, who went above and beyond with her professionalism and dedication. I am immensely grateful for her time and expertise. Without a doubt, I would wholeheartedly recommend this call answering service to anyone seeking a reliable and customer-centric solution. They have exceeded my expectations in every way!  Oh, and there's chocolate too, thank you!
  
 
      Posted on Google  
   
   Steve Marks 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great people
  
 
      Posted on Google  
   
   Andrew Micklewright 
 
 
 
 Trustindex verifies that the original source of the review is Google. I’ve been using Amp for many years and they have always delivered a top class service fully recommend to any small business!
  
 
      Posted on Google  
   
   Daniel Echeverria 
 
 
 
 Trustindex verifies that the original source of the review is Google. AMP have provided us with a premium professional service. From day one, everyone we have spoken to has been friendly and accommodating. They spent the time to get to know our business and ask all the right questions when answering our phone calls which has always led to detailed messages being passed on to us. Would highly recommend.
  
 
      Posted on Google  
   
   Trichromic Partner 
 
 
 
 Trustindex verifies that the original source of the review is Google. We've being using the services of AMP since 2017 and have no reason to move elsewhere.  AMP answer the calls to our general enquires and sales department so we don't miss anything when concentrating on project and support work.   The information from the callers is always promptly passed to the correct person in our company.  Thanks AMP :-)

I have used AnswerMyPhone.biz for a few months now and find them excellent. Their service is excellent and they are very professional. It’s important to have a professional and punctual company that will answer the phone on your behalf and they are always willing to try and up sell your products and services

Tracy Jenkins
Introbiz

My past experience in using Adrian’s services was an extremely good one. His diligent attention to detail following a brief of our requirements was very effective.

Sam Lloyd
7Side

I have used Adrian’s services more than once and been delighted with the results. Adrian is very professional and everything that was outlined in the original proposal was achieved – and more. I have no hesitation in recommending Adrian’s work and what’s more he’s a great bloke too!

Paul Gorin
Marble Recruitment